Bio

In my earlier years, I took on the role of a working student while pursuing my education. I was stationed at the IT department of my college, where I was majoring in computer engineering. My daily responsibilities ranged from desktop publishing to troubleshooting computer systems and peripherals across various departments. I even had the occasional task of tidying up the office.

This experience served as my initiation into the world of technology. It was here that I first delved into computer troubleshooting, graphic design, and the intricacies of websites and web hosting.

Throughout my college journey, I seized the opportunity to organize and lead workshops on MS Office applications.

Simultaneously, I held a part-time position as a photographer and graphic artist with a local home-based video production and photography enterprise. Our lens captured a wide spectrum of life events, from christenings and birthdays to weddings and anniversaries, and even somber occasions like funerals and burials (yes, true stories). This unique experience allowed me to hone my skills as a graphic artist, crafting graphics, albums, and photo frames from the moments we immortalized. Photoshop became my trusted companion, guiding me through countless creative endeavors, and I even ventured into website creation for the business.

Skillset

• Computer Hardware Troubleshooting - Proficient in diagnosing and resolving hardware and peripheral issues.
• Computer Software/Applications - Skilled in software setup and troubleshooting.
• Website Setup - Capable of creating websites using user-friendly website builders and popular CMS platforms like WordPress and Joomla.
• Command Line Interface - Familiar with Command Prompt and PowerShell, with advanced expertise in executing SSH and WP-CLI commands.
• Graphic Design - Proficient in Photoshop and Illustrator for image editing and vector graphics creation.
• Photography - Possesses foundational photography skills.
• Office Applications - Advanced proficiency in common office applications including Outlook, Excel, Word, and more.
• Tech Savvy -Naturally adaptable to emerging technologies, I am a self-taught enthusiast proficient in RegEx and jq/json.

Experience

Senior Team Manager

January 2023 - Present

• Presently, leading multiple teams of tier 2 professionals specializing in advanced hosting and email issues, domains, website builder, website migrations, and website security.

Team Manager - Supervisor

August 2021 - January 2023

• Lead a team of hosting tier 2 support professionals.

Tier 2 Support - Hosting Tech Lead

May 2017 - August 2021